Rethinking Customer Education One Blog at a Time
16 Must Follow Customer Educators in 2025
Discover 16 experts driving innovation in customer education. From VILT specialists to AI pioneers, these thought leaders are sharing insights that will boost your professional growth in 2025.
What is an LMS? A Guide for SaaS Companies
An LMS, or Learning Management System, is a software platform that helps SaaS companies create, manage, deliver, and track training content.
Building Tailored Customer Training Programs: A Strategic Guide for SaaS Companies
Imagine this: You are the head of customer training at a SaaS company and something has been bugging you about your customer training program. It is not exactly failing – customers are engaging with your program, and satisfaction scores are decent. But you notice a pattern during customer interviews. Enterprise customers mention things like "good basics, but we need more technical depth for our team," while smaller businesses say "great content, though we spend a lot of time filtering what's re
The Ultimate Guide to Set Virtual Instructor-Led Training
Learn how to build an effective Virtual Instructor-Led Training (VILT) program that reduces support tickets and accelerates product adoption. Discover practical strategies for designing, delivering, and measuring customer training that creates lasting impact through real-time human connection.
Customer Training ROI: A Data-Driven Guide to Measuring Impact
In this guide, you will learn about what to measure, why it matters and how to use these insights to build training programs that deliver business value.
Customer Training 101: A Complete Guide for SaaS Companies
Customer training is a process by which the customers become familiar with the services and products of a company.
Do customer training under one roof — create videos & guides, set up a Knowledge Base, launch an Academy.
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